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Explore CollectionsHASSLE-FREE RETURNS
30-day return window · Free pickup · Instant NIAR credits
30 Days
Return window from delivery date
Free Pickup
We arrange a doorstep pickup
Instant Credits
NIAR credits within 24 hours
Log in to your account
Go to My Orders → select the order → click "Return or Exchange"
Select items & reason
Choose the items you wish to return and the reason (wrong size, defective, not as described, etc.)
Choose resolution
Select your preferred resolution: Refund to original payment, NIAR credits (instant), or Exchange
Schedule pickup
Our logistics partner will collect the item from your address within 24–48 hours
Refund processed
Once we receive and inspect the item, your refund is processed within 3–5 business days
| Category | Returnable? | Conditions |
|---|---|---|
| Apparel & Fashion | Yes | Unused, tags intact, original packaging |
| Skincare & Beauty | Yes | Unopened / defective only |
| Fragrances | Yes | Unopened / defective only |
| Wellness & Supplements | Limited | Only if seal broken inadvertently or defective |
| Gift Sets | Yes | Complete set, all items unused |
| Personalised Items | No | Non-returnable unless defective |
| Digital Gift Cards | No | Non-returnable |
| Payment Method | Refund Timeline |
|---|---|
| NIAR Credits (Store Credit) | Within 24 hours of pickup |
| UPI / Wallets | 3–5 business days |
| Credit / Debit Card | 5–7 business days |
| Net Banking | 5–7 business days |
| EMI / BNPL | 7–10 business days |
| Cash on Delivery | Bank transfer within 5–7 business days |
Need help with a return? Our team is available 7 days a week. Contact us or reach us on WhatsApp for the fastest resolution.