Grievance Officer

As required under the Information Technology Act 2000, IT (Intermediary Guidelines) Rules 2021, and the Digital Personal Data Protection Act 2023.

DESIGNATED GRIEVANCE OFFICER

Grievance Cell

Oye Imagine Private Limited
Suite No. 11, A-116, Urbtech Trade Centre,
Sector-132 Maharishi Nagar, Noida,
Uttar Pradesh - 201304

RESOLUTION TIMELINES

Complaint acknowledgement

24 hours

Initial response

48 hours

Resolution (standard)

15 days

Complex / legal matters

30 days

Submit a Grievance

Use this form to raise a formal complaint. All submissions are acknowledged within 24 hours.

Step 1

Customer Support

hello@niar.in · 7-day resolution

Step 2

Grievance Officer

grievance@niar.in · 15-day resolution

Step 3

Legal / Regulatory

Applicable courts in Gautam Buddha Nagar (Noida), Uttar Pradesh