How Can We Help?

Standard delivery takes 3-5 business days. Express delivery (selected at checkout) takes 1-2 business days. Same-day delivery is available in select cities.

Address changes are possible within 1 hour of placing the order. Contact our support team immediately via WhatsApp or email.

Yes! Free standard shipping on all orders above ₹999. Below this threshold, a flat shipping fee of ₹79 applies.

Use our Order Tracker with your Order ID. You'll also receive SMS/email updates at each stage.

Currently we ship across India. International shipping to select countries (UAE, UK, USA, Singapore) is coming in Q2 2026.

We offer a 7-day easy return policy on most products. Items must be unused, in original packaging. Fragrances and cosmetics are non-returnable once opened for hygiene reasons.

Go to My Orders → Select the order → Click "Return Item". Our team will schedule a pickup within 24 hours.

Refunds are processed within 3-5 business days after we receive the returned item. Credit card refunds may take an additional 5-7 days depending on your bank.

We're sorry about that! Take a photo and contact us within 48 hours of delivery. We'll arrange an immediate replacement or full refund.

We accept all major credit/debit cards, UPI (GPay, PhonePe, Paytm), net banking, EMI, and Cash on Delivery (select pin codes).

Absolutely. We use bank-grade 256-bit SSL encryption and are PCI-DSS compliant. Card details are tokenised and never stored on our servers.

Yes! We offer no-cost EMI for 3 and 6 months on orders above ₹3,000 with select cards. Standard EMI (9-24 months) is also available.

Common reasons include incorrect card details, exceeded transaction limits, or bank fraud filters. Try a different payment method or contact your bank.

Yes, guaranteed. We source directly from brand principals and authorised distributors. Every product comes with a NIAR authenticity seal.

Use our Virtual Try-On for visual matching, read detailed fragrance notes on each product page, or take our Scent Quiz for personalised recommendations.

Yes! Add sample vials (₹99 each) to your cart from the product page. Fragrance Discovery Sets are also available with 5-10 curated samples.

EDP (Eau de Parfum) has 15-20% fragrance concentration, lasts 6-8 hours. EDT (Eau de Toilette) is 8-12%, lasts 4-6 hours. Attar is pure natural perfume oil, lasts 10-14 hours.

Earn 1 point per ₹10 spent. Bonus points for product reviews (50 pts), referrals (200 pts), and special events. Points expire after 12 months of inactivity.

At checkout, you'll see an option to apply NIAR Points. 100 points = ₹10 discount. Maximum 20% of order value can be paid with points.

Click "Forgot Password" on the login page. Enter your registered email and we'll send a reset link within 5 minutes. Check your spam folder if you don't receive it.

We're sorry to see you go! You can request account deletion from Account Settings → Privacy → Delete Account. Data will be permanently removed within 30 days per PDPA guidelines.